They charged me $280 diagnostic I get that I am from HVAC & AUTO DEALERSHIP background, I agreed to pay it thinking surely there would be some follow up & action taken. This website uses cookies to improve your experience while you navigate through the website. We also use third-party cookies that help us analyze and understand how you use this website. View our privacy policy. Swimming pools should be at least 25% covered by evaporation shields when not in use.4. This category only includes cookies that ensures basic functionalities and security features of the website. The tech made multiple estimates for resolutions to fix the issue for the well as well as fixing the quality of the water entering the home. Never worry about hard water again. (The consumer indicated he/she DID NOT accept the response from the business.) But opting out of some of these cookies may have an effect on your browsing experience. Anyway you slice it, your water isnt the quality that you deserve. I am attaching the invoice as well as the Time payment documents. Crystal Clear Water had installed their unit in August of 2019. He chose to go through them for financing as he didn't have the money to pay for it at the time. We made the repairs of the check valve, and new pump ran fine again. your way. Crystal Clear Water misdiagnosed a pump issue, which resulted in a $5k+ loss on my behalf and management's refusal to correct the error. I waited -no call. I tried to be understanding and asked Mr. C. if he could supply me with the filters and show me how to change them. We ask that you abide by the CDC guidelines and local ordinances when visiting our office. Crystal Clear Water engages in "questionable" behavior. View Map, Committed to Providing Clean, Safe Water for All Our Residents, Office Phone: 830-372-1031 Business Fax: 830-372-0067, 2022 All rights reserved. I contacted them the beginning of June. drinks, your body will thank you. Since 1990, we have used the latest Just a few days later my pressure switch just happens to go out. However, that is not true. Crystal Clear Water can take a sample of your water and run it through a barrage of tests to determine whats going on. They showed up while I was gone (I told them what time I would be leaving) and over charged me by $200+ Since the second "Tech" came out my water feels worse (slimy), and smells worse. The RainSoft AirMaster Ultra uses ultraviolet light technology and an ozone lamp to eliminate a wide range of common airborne contaminants. You will receive mail with link to set new password. Our service charge is $90, we discounted the service charge to $50. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.While CCSUD produces water from a number of sources, the EAA water is a major supply source. You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN). The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. We have paid enough to buy it many times over. When I asked about the maintenance issue, he became angry and started spewing all sorts of excuses, from being short staffed, to people being on vacation, etc. Last call was left on 8/23/21 which was the THIRD TIME that I was told I owed a balance on the entire system when I paid in full on the first day) times after we received this complaint. The 12 months are up next month. Its time to eliminate the embarrassing odor of your water once and for all. Instead of trying to resolve the problem, and fix their mistake. Hard water can wreck havoc on your health and home. The Tech simply needed to replace the power supply. This is a dishonest company. No contact was made by Crystal Clear Water for the month of May. This website uses cookies to improve your experience. The system was installed on 4/22/2021. Upon inspection I see the Crystal Clear Tech didn't put the pressure switch cap back on properly (which is why I believe it failed), and probably lead to it no longer working. The company has you sign a form at time of purchase that from the 2nd year moving forward you must pay $79.00 a month, and have it serviced monthly for the lifetime warranty to remain in effect. When I called them about it they said "you are no longer under warranty therefor we cannot accommodate you. On Tuesday, January 4, 2022 Crystal Clear Special Utility District (CCSUD) reopened the Business Office Lobby and resume normal business operations. She paid an after hours charge for when we came out after hours to diagnosis the issue. Make sure youre hydrated with Wooster. That was the last time he came to the office. These cookies do not store any personal information. When covid hit, they were unavailable for the additive. Our water feels soft now and no more hard water stains.. However, maintenance became an issue right away. This is a scam. "[2], Crystal Clear proved to be successful utilizing reverse osmosis for water purification. In my attempt to remedy, management was largely unresponsive to my outreach, dismissive of my concerns, and incredibly rude when they finally called back. [1], Solerex Water Technologies Inc., formerly part of a hotel interior design company since 1986, established itself as a separate organization in 1990. If you dont have one of our Whole House Reverse Osmosis systems, then our Water Filling Club is perfect for you. Upon arrival the technician read the service ticket wrong and charged the card on file for cleanings that the system required, totaling $372.75. biggest impact. After the first year the customer has the option to continue the maintenance/ warranty at $79 a month. On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump (if I recall, I said the treatment system, not the pump) went bad, That it was the check valve the whole time. I'm guessing because they knew it was there fault. contaminants known to cause cancer like chlorine, arsenic and We use Sulfur filters to oxidize and capture the elements that cause the nasty smell. CCSUD would like to take the time to thank each of our customers for adapting to the Business Office Lobby being closed and allowing us to continue delivering the water service our customers rely on us to provide. MYTH: There is only one staffer at the FDA who oversees regulation of the entire bottled water industry. International Bottled Water Association. International Association of Better Business Bureaus. He could not understand why they took pump. As for the pressure switch, our technician didnt do anything to the pressure switch. We can not refund money that was not paid. He refused. distilled water. Crystal Clear SUD has an open Meter Technician position. We tried resolving this when she called and per recorded phone calls gave her all the options she could ask for but this comes from where she thinks it's only the issue was the check valve and that is so far from the facts. We also offer water conditioners and drinking water systems that can improve the quality of your tap water in a number of ways. I have texts that are attached below that show that I reached out on multiple occasions about my pump not coming to pressure) She also said that she didn't want the brand new system and she felt forced (told it was the only option to get things working again) to get the system. They finally called after he called them. The ONLY reason I got my money back was because I called and complained about it, and they were forced to see that the deal we had, and the money they charged me were wrong, and way off! CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. Service call to go out, When the tech arrived at the property they found the check valve on the well had gone bad and was causing issues with the new pump (these issues persisted throughout the month of the new system, same issues I had with previous treatment system). water is one of the simplest life changes you can make that has the Perhaps you are renting or are a seasonal resident of the area. It a/appears his issue is with them. Save yourself the trouble and go with another company that isn't overwhelmed with "300 people calling a day." No car washing at home except on watering days and times and no runoff into street or off property.5. That is 10 business days, not four weeks. storm cooler bottom load water crystal mountain The water has a heavy sulfer smell. I tried to reach out to the Office manager Melissa, but never received word back. 2370 FM 1979 Business hours are Monday through Friday 7am to 5pm. If that was the case the new pump would not of ran for a month. They had came out to fix the problem and it still is coming around. Mr. C. charges for services and/or equipment that he does not perform and/or deliver. Included in the system we offer a year free of maintenance and warranty. Get top-quality purified drinking water, that is more purified than bottled grocery store water at a fraction of the price. No contact was made in July, my messages were not returned. I told her originally that I would send out for permitting and it would be 4-6 weeks for a new well drill as there are hundreds of wells going dry in Cape Coral. In Stage 3, CCSUD must achieve an overall 35% Why should we limit our celebrations to only a day or long weekend? Our drinking water systems can provide you with fresh, delicious water right from your kitchen faucet or your fridges water and ice dispenser. The money she wants refunded was so the original call out to her home where we had to pull her pump out of the well. It makes us who we are. I reminded him that the 1st year was prepaid. Equip your office breakroom with a hot and cold water dispenser to promote inter-office communication. [4], In September 2012, Solerex Water Technologies tied up with Sierra Leone company Peninsular Innovative Group to launch a Crystal Clear Water location in Freetown. BBB Business Profiles generally cover a three-year reporting period. The pump would've had issues from the start if the check valve was the issue. Since its inception it began focusing on marketing its bottled water brand "Crystal Clear. Enhance the quality of your tap water with a water conditioner thats customized to fit your familys needs and built for years of reliable performance. They said fill that once a month with their additive. We had done everything they told us to do and we had done. MYTH: Bottled water costs 1,000 times more than tap water. On June 3, 2021, Lyndsey and Brad W. arrived and changed the filter. The customer went through financing which is a third party company, not affiliated with Crystal Clear Water. We had purchase their unit on August 21 2019 for 3400,00 We had nothing but problems from then on. Since they have refused to even speak to me, I am forced to seek legal council about reparations regarding this matter. That means youll be able to enjoy softer hair and clothes, and will be able to say goodbye to soap scum, spotty dishes, and scale buildup forever! Content, including images, displayed on this website is protected by copyright laws.

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