This added value gives Hootsuite a competitive edge against a tool like Buffer, which now includes most of its analytics in a separate paid product, Buffer Analyze. Manage all your social media in one place. Stole money using my credit card. You can track your Hootsuite campaigns via a number of pre-built report templates. A useful feature for teams is that you can mark messages as done, so theres no duplication of social media efforts. Support always asking you to clean cache and log out and log back in (premium service), that's if you finally get through to them. Customer Support personnel use upcoming products before they are launchedthat way, they have first-hand knowledge and understanding of how Hootsuite products work. Edit the tweet as you'd like, just don't edit the link - it's a unique URL! Thank you for the feedback, Capn. So is Hootsuite past its prime, or is it still a useful social media scheduler for bloggers and small business owners? How Quickly Does Hootsuite Customer Service Respond? Scheduling stories is great too! All Rights Reserved. We have created a ticket and have followed-up with you directly via email based on the account information we had on file. All the best,Margaret. Although Hootsuite has a team plan, in my opinion, its features are a bit limited. Just recently, for the first time ever, I had an issue. This will help the customer service agent pull out your records faster.
When it comes to reporting, there are a couple of items on my Hootsuite wishlist. More importantly, will Hootsuite work for you and your business? To stay competitive, youll want to know what your customers are saying about you, and whats happening in your niche. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I use Hootsuite and I love it, I can schedule all content across all social networks to run over a few weeks which is really handy for managing your time. Yes, you can have multiple users on the account and assign responsibilities. I gave them multiple notices, explained in detail why we were making the changes and gave them a discount to ease into the new pricing. Theres also a useful overview of content performance. You can also view historical data on what kind of issues get logged into DownDetector. it is expensive and you do all the work and due to word constrictions on Twiiter I keep having to alter that post and the other posts can be done easily and better on facebook meta platform - so it is not much use to me and very expensive, Hello Jeremy, This is Dayana from the Hootsuite Support Team, following up on the feedback we received from you. Would there be anything else I can do for you?Please advise. Thanks, Hootsuite,
Hootsuite helps teams engage with audiences schedule content across multiple social networks like Twitter, Facebook, Instagram, LinkedIn, YouTube and Google+ from one secure web-based dashboard. Sharon Hurley Hall is a professional writer and blogger. (PS: We read ALL feedback). Thank you for the constructive criticism, Rach! Thank you for taking the time to review us. This self-serve help system is conveniently easy to use and understand. You can also send a technical support ticket through the Hootsuite website. Hootsuite supports its users in a number of ways. However, after contacting them they gave me my money back. By default, your dashboard refreshes every ten minutes, but you can also set it to refresh manually. Id like reporting for other social media platforms to work as well as it does for Twitter. Click on it, then choose the social media networks you want to monitor. 
This is a useful feature for businesses that need to be responsive. Please follow the steps here to request removal of your account: https://help.hootsuite.com/hc/en-us/articles/4402745599515-Manage-your-Hootsuite-plan-and-accountI hope this clears things up! Zendesk. I don't think a customer has to chase you around for a simple answer especially if you're the one who's trying to sell a service. This makes managing busy social accounts much easier, as theres one place to do everything, and the workload is shared. No longer can you post 30 scheduled posts in a month it's just five. We use dedicated people and clever technology to safeguard our platform. Thats why thousands of brands rely on Hootsuites tools and expertise to bring order to the chaos. But if you are tracking multiple streams for Twitter, for example, the interface can soon feel a bit cluttered. Do Paid Subscribers to Hootsuite Get Better Customer Support? Milad. By then they had $1000 I hadn't authorized and they refused to refund it. We're always improving the features and usability of our app, so I've passed this review to our mobile team to consider for our future updates and enhancements. And like regular publishing you can add screenshots or media if you need to. Then youll see the Streams interface, as in the screenshot below. The Zendesk App for Hootsuite allows customer support teams to monitor and manage their social media channels and support tickets from one location in Hootsuite. Since you have mentioned that you do not recognize the email address [email protected], I went ahead and deactivated the account to avoid any future charges. Hootsuite Team is more of an investment, but could be worth it if you need multiple people to manage your social media accounts. This brings up a publishing window which includes the Twitter handle for Hootsuite Help. Anyone can write a Trustpilot review. According to Kirsty Traill, the former Vice President of Customer Relationships of Hootsuite, the company has always aimed for a proactive customer experience. For example, for Instagram, you can keep track of posts, scheduled posts, and hashtags. They gave me my money back despite me signing to pay. Would much rather find an alternative. Awful company. 
And if youve taken a paid plan, but now want to move onto another social media tool instead, getting a refund is pretty simple. Another thing worth noting about this help guide is its transparency. Besides having customer service thats available any time day or night, Hootsuite also features an in-depth help guide on its website. We're here to help! You can find a link to the Hootsuite System Status page in the Sources section at the bottom of this article. How Can I Check if Hootsuite is Having any Issues? You can also submit a support ticket from that page. And it admits that it works best with simple sites and templates. If you have any other questions, you can re-open this ticket at any time by replying to this message, and I'll be notified immediately. But should you need assistance from a Hootsuite professional, theyre available 24/7. I now find myself scheduling posts directly on the individual media sites pages. Have a wonderful day! Your remarks have been shared with the team and we've followed-up directly via email (ticket #2391770). Hootsuites calendar interface is a useful way to keep tabs on all your upcoming social media content. On the face of it, having a WordPress integration sounds like a good thing. Great When it Works, Frustrating When it Doesn't, On The Rise Radio (Straight Real @otr.la), Disconnections from FB but good otherwise, Hootsuite are great, just tiny little quibbles, Fraudulent Charge from HootSuite to my PayPal account, Good but some improvements should be introduced. Weve tested the best social media tools. When I could post 30 posts a month I was using it all the time. They told me to go in and remove accounts etc. And thats not a surprise its been around for a while, and many individuals and businesses depend on it. I realize it's my responsibility to cancel a service I'm not using. However, other platforms dont fare quite as well. And if youre not yet ready to publish just yet, you can save the content as a draft, and go back to it later. They have no call center and are an absolute nightmare to get ahold of. Streams are the highlight of the app. Initially, it worked mainly as a tweet scheduler, but it has added more social media services over the years. There are three ways to get in touch with Hootsuites customer service team. I like the streaming and inbox are in one place which is excellent.Publishing, I find it bit of difficulty because you cannot give a simple click with dates of repeating, this has to do it one by oneonly way to do this uploadng excel, again must be individual post.Sometimes you want a quick overview what the posts are on the calendar, all you can see is number not the imagery post unless you need to click on themagain a little time consuming.Those are little quibbles but overview of using the Hootsuite is great.If these can be improve, then would given 5stars. In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot. When youre talking about the best social media management tools, the name Hootsuite is bound to come up. The help guide also uses videos in some articles so users can better understand how to use certain services. In practice, its of limited value. If you want to track whats happening in your social media profiles youve got a couple places to do that within Hootsuite. So glad Hootsuite is helping your engage with other content creators as well. 
Its got more than 150 app integrations, so you can add social media measurement tools, customer relationship management software, self-hosted WordPress sites, and much more. 2022 Trustpilot, Inc. All rights reserved. You can find these anytime by clicking on the My Industry link. Heres my take: If youre looking for an all-in-one social media dashboard, Hootsuites still an excellent choice. In addition to looking at your social media content in Hootsuites calendar or post planner view, those on a team plan can go to the Content tab to see drafts, scheduled content that needs approval, and content thats been rejected. Overall, Id say that my experience with Hootsuite support was less than impressive. Sabrina, were thrilled to get this kind of feedback!! The premium pricing also has raised considerably since I started. They become oriented with the ins and outs of new features, which gives them an edge when customers raise any concerns, resulting in faster responses. While disconnections can be frustrating, they occur to protect you. However, if you cannot find the answer youre looking for, you can reach out to Hootsuite through its 24/7 support website or Twitter. All reviews are published without moderation. Hootsuite has a reputation for providing useful social media analytics that can help you revise and strengthen your content strategy. Please stop sending increasing bills and cancel my account. So glad to hear that Hootsuite is successfully helping you manage your time. Pricing is expensive for Indian small businesses or solopreneurs. You can also check the site DownDetector if you want a third-party service to check for any issues on Hootsuite. I finally got someone from the Sales team email me, and when they heard that I'm only interested in the Professional plan, which is the cheapest option, they just sent me the link of your website and told me to handle it myself. Did you find wrong information or was something missing? Would not recommend this service to anyone. Have a fantastic day! Will definitely recommend DeleteZero to my Clients, I signed up for a 30-day trial but forgot to cancel the order on time. Customer Support personnel are trained to expect how customers use different products. But if you need to schedule content for more than three profiles and what business doesnt? Old school tactics rather than providing a great service, they just try and get people to sign up for a year then tell them to do one once customers realise it's a load of dog excrement. That gives a single user a social media dashboard for three social accounts. This is just an offensive and incredibly poor way to make money. They charged me 566 euros for it. 2022 WebsitePlanet.com. In her previous life, Sharon was also a journalist and university journalism lecturer. If you want to have a faster experience, make sure you are prepared to give them the usual credentials, such as the email address used and other related account details, through a Twitter Direct Message. Scheduling in advance is also nice, though it's also less useful on mobile devices, given the feature-deprived nature of posting in general. Used it for campaigning free events. 
5. I request the Hootsuite team to decrease the price for Indian users to get more users from India. From a legal point of view, they had all the right to do so as it was my own mistake. Its important for us know how we can better serve you and your comments will be shared with the team.Cheers,Margaret, As the same with a few others here, I do NOT have a HootSuite account nor have I signed up for any trial of any sort. I'm looking forward to hearing from you on this matter. I will say, I AM IMPRESSED. DownDetector crowd-sources feedback from users who are having issues with services like Hootsuite. Have a great day! 8. I disputed the charge with PayPal and they had the nerve to indicate that it was a valid charge to which I am appealing now. But whats it like to actually use the app? Hi Leland, your growth in brand awareness is wonderful to hear! We are constantly working on product improvements - stay tuned for new updates. Overpriced and if you are an original customer who is grandfathered in they delay any updates to your account such as a UI updates. Thank you very much for your review. Given Hootsuite's rapacious new approach to pricing, you should change their score. Irreplaceable! Theres free training through Hootsuite Academy, as well as a fairly detailed Help Center. Hootsuites self-help system uses an in-depth knowledge database that helps you find the answers youre looking for without having to get in contact with anyone. You can type your message and send it immediately. Hello Avery, Thank you for the prompt reply. Stay tuned for future product developments. How Good Is Hootsuites Customer Service? I am writing this review because I was overwhelmed by the quick response, and the GREAT communication. To remove the scheduling limitations, and use the Hootsuite autoschedule features, youll need to upgrade, though Hootsuite Professional is still affordable for small business owners. And if you need customer service with a human touch, you can reach out to its 24/7 support service. Type in text or add a link, and youll get an instant preview of how the post will look, so you can tweak as needed. Whether you are in Nashville or Jakarta, you can get customer service support from Hootsuite. I find it strange that the fraudulent charge of $588.00 took place in the late night/early morning at 2:40am on Sunday through my PayPal account. It is not worth the money. 4. Since Hootsuite started as a Twitter dashboard, its no surprise that its Twitter reporting is pretty robust. Its called the Hootsuite System Status page, where the Hootsuite support team posts updates on Hootsuites status and any issues the site is experiencing. For LinkedIn, shown below, you can track your updates and scheduled posts. Kind Regards,Dayana | Customer Support Advocate. Sharon is certified in content marketing and email marketing. In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot.
This is a useful feature for businesses that need to be responsive. Please follow the steps here to request removal of your account: https://help.hootsuite.com/hc/en-us/articles/4402745599515-Manage-your-Hootsuite-plan-and-accountI hope this clears things up! Zendesk. I don't think a customer has to chase you around for a simple answer especially if you're the one who's trying to sell a service. This makes managing busy social accounts much easier, as theres one place to do everything, and the workload is shared. No longer can you post 30 scheduled posts in a month it's just five. We use dedicated people and clever technology to safeguard our platform. Thats why thousands of brands rely on Hootsuites tools and expertise to bring order to the chaos. But if you are tracking multiple streams for Twitter, for example, the interface can soon feel a bit cluttered. Do Paid Subscribers to Hootsuite Get Better Customer Support? Milad. By then they had $1000 I hadn't authorized and they refused to refund it. We're always improving the features and usability of our app, so I've passed this review to our mobile team to consider for our future updates and enhancements. And like regular publishing you can add screenshots or media if you need to. Then youll see the Streams interface, as in the screenshot below. The Zendesk App for Hootsuite allows customer support teams to monitor and manage their social media channels and support tickets from one location in Hootsuite. Since you have mentioned that you do not recognize the email address [email protected], I went ahead and deactivated the account to avoid any future charges. Hootsuite Team is more of an investment, but could be worth it if you need multiple people to manage your social media accounts. This brings up a publishing window which includes the Twitter handle for Hootsuite Help. Anyone can write a Trustpilot review. According to Kirsty Traill, the former Vice President of Customer Relationships of Hootsuite, the company has always aimed for a proactive customer experience. For example, for Instagram, you can keep track of posts, scheduled posts, and hashtags. They gave me my money back despite me signing to pay. Would much rather find an alternative. Awful company. And if youve taken a paid plan, but now want to move onto another social media tool instead, getting a refund is pretty simple. Another thing worth noting about this help guide is its transparency. Besides having customer service thats available any time day or night, Hootsuite also features an in-depth help guide on its website. We're here to help! You can find a link to the Hootsuite System Status page in the Sources section at the bottom of this article. How Can I Check if Hootsuite is Having any Issues? You can also submit a support ticket from that page. And it admits that it works best with simple sites and templates. If you have any other questions, you can re-open this ticket at any time by replying to this message, and I'll be notified immediately. But should you need assistance from a Hootsuite professional, theyre available 24/7. I now find myself scheduling posts directly on the individual media sites pages. Have a wonderful day! Your remarks have been shared with the team and we've followed-up directly via email (ticket #2391770). Hootsuites calendar interface is a useful way to keep tabs on all your upcoming social media content. On the face of it, having a WordPress integration sounds like a good thing. Great When it Works, Frustrating When it Doesn't, On The Rise Radio (Straight Real @otr.la), Disconnections from FB but good otherwise, Hootsuite are great, just tiny little quibbles, Fraudulent Charge from HootSuite to my PayPal account, Good but some improvements should be introduced. Weve tested the best social media tools. When I could post 30 posts a month I was using it all the time. They told me to go in and remove accounts etc. And thats not a surprise its been around for a while, and many individuals and businesses depend on it. I realize it's my responsibility to cancel a service I'm not using. However, other platforms dont fare quite as well. And if youre not yet ready to publish just yet, you can save the content as a draft, and go back to it later. They have no call center and are an absolute nightmare to get ahold of. Streams are the highlight of the app. Initially, it worked mainly as a tweet scheduler, but it has added more social media services over the years. There are three ways to get in touch with Hootsuites customer service team. I like the streaming and inbox are in one place which is excellent.Publishing, I find it bit of difficulty because you cannot give a simple click with dates of repeating, this has to do it one by oneonly way to do this uploadng excel, again must be individual post.Sometimes you want a quick overview what the posts are on the calendar, all you can see is number not the imagery post unless you need to click on themagain a little time consuming.Those are little quibbles but overview of using the Hootsuite is great.If these can be improve, then would given 5stars. In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot. When youre talking about the best social media management tools, the name Hootsuite is bound to come up. The help guide also uses videos in some articles so users can better understand how to use certain services. In practice, its of limited value. If you want to track whats happening in your social media profiles youve got a couple places to do that within Hootsuite. So glad Hootsuite is helping your engage with other content creators as well. Its got more than 150 app integrations, so you can add social media measurement tools, customer relationship management software, self-hosted WordPress sites, and much more. 2022 Trustpilot, Inc. All rights reserved. You can find these anytime by clicking on the My Industry link. Heres my take: If youre looking for an all-in-one social media dashboard, Hootsuites still an excellent choice. In addition to looking at your social media content in Hootsuites calendar or post planner view, those on a team plan can go to the Content tab to see drafts, scheduled content that needs approval, and content thats been rejected. Overall, Id say that my experience with Hootsuite support was less than impressive. Sabrina, were thrilled to get this kind of feedback!! The premium pricing also has raised considerably since I started. They become oriented with the ins and outs of new features, which gives them an edge when customers raise any concerns, resulting in faster responses. While disconnections can be frustrating, they occur to protect you. However, if you cannot find the answer youre looking for, you can reach out to Hootsuite through its 24/7 support website or Twitter. All reviews are published without moderation. Hootsuite has a reputation for providing useful social media analytics that can help you revise and strengthen your content strategy. Please stop sending increasing bills and cancel my account. So glad to hear that Hootsuite is successfully helping you manage your time. Pricing is expensive for Indian small businesses or solopreneurs. You can also check the site DownDetector if you want a third-party service to check for any issues on Hootsuite. I finally got someone from the Sales team email me, and when they heard that I'm only interested in the Professional plan, which is the cheapest option, they just sent me the link of your website and told me to handle it myself. Did you find wrong information or was something missing? Would not recommend this service to anyone. Have a fantastic day! Will definitely recommend DeleteZero to my Clients, I signed up for a 30-day trial but forgot to cancel the order on time. Customer Support personnel are trained to expect how customers use different products. But if you need to schedule content for more than three profiles and what business doesnt? Old school tactics rather than providing a great service, they just try and get people to sign up for a year then tell them to do one once customers realise it's a load of dog excrement. That gives a single user a social media dashboard for three social accounts. This is just an offensive and incredibly poor way to make money. They charged me 566 euros for it. 2022 WebsitePlanet.com. In her previous life, Sharon was also a journalist and university journalism lecturer. If you want to have a faster experience, make sure you are prepared to give them the usual credentials, such as the email address used and other related account details, through a Twitter Direct Message. Scheduling in advance is also nice, though it's also less useful on mobile devices, given the feature-deprived nature of posting in general. Used it for campaigning free events. 5. I request the Hootsuite team to decrease the price for Indian users to get more users from India. From a legal point of view, they had all the right to do so as it was my own mistake. Its important for us know how we can better serve you and your comments will be shared with the team.Cheers,Margaret, As the same with a few others here, I do NOT have a HootSuite account nor have I signed up for any trial of any sort. I'm looking forward to hearing from you on this matter. I will say, I AM IMPRESSED. DownDetector crowd-sources feedback from users who are having issues with services like Hootsuite. Have a great day! 8. I disputed the charge with PayPal and they had the nerve to indicate that it was a valid charge to which I am appealing now. But whats it like to actually use the app? Hi Leland, your growth in brand awareness is wonderful to hear! We are constantly working on product improvements - stay tuned for new updates. Overpriced and if you are an original customer who is grandfathered in they delay any updates to your account such as a UI updates. Thank you very much for your review. Given Hootsuite's rapacious new approach to pricing, you should change their score. Irreplaceable! Theres free training through Hootsuite Academy, as well as a fairly detailed Help Center. Hootsuites self-help system uses an in-depth knowledge database that helps you find the answers youre looking for without having to get in contact with anyone. You can type your message and send it immediately. Hello Avery, Thank you for the prompt reply. Stay tuned for future product developments. How Good Is Hootsuites Customer Service? I am writing this review because I was overwhelmed by the quick response, and the GREAT communication. To remove the scheduling limitations, and use the Hootsuite autoschedule features, youll need to upgrade, though Hootsuite Professional is still affordable for small business owners. And if you need customer service with a human touch, you can reach out to its 24/7 support service. Type in text or add a link, and youll get an instant preview of how the post will look, so you can tweak as needed. Whether you are in Nashville or Jakarta, you can get customer service support from Hootsuite. I find it strange that the fraudulent charge of $588.00 took place in the late night/early morning at 2:40am on Sunday through my PayPal account. It is not worth the money. 4. Since Hootsuite started as a Twitter dashboard, its no surprise that its Twitter reporting is pretty robust. Its called the Hootsuite System Status page, where the Hootsuite support team posts updates on Hootsuites status and any issues the site is experiencing. For LinkedIn, shown below, you can track your updates and scheduled posts. Kind Regards,Dayana | Customer Support Advocate. Sharon is certified in content marketing and email marketing. In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot.